Retain

We understand that it is not enough to just grow your patient base. Sometimes, retaining your base can be even more important.

In today’s highly-competitive healthcare industry, patients have a choice. Patients look to your organization to help them navigate the complex system and make them feel at ease. MassMedia Health works closely with internal teams to develop integrated retention programs that allow you to create stickiness with your patients. Through a strategic mix of member events, paid media and feedback tools, we help you to maintain a happy patient base. We even help you identify and engage patients that can serve as your brand’s best ambassadors in promotional efforts and in the community with testimonial programs that expand your reach with current and potential new patients.